How we use your information

Who is responsible

ADAPT SECURITY AND MEDICAL LTD (company number 16163991, registered in England and Wales) is the data controller for information submitted through this website. Our registered office is C/O Brennan Herriott & Co, 1 Blatchington Road, Hove, East Sussex, BN3 3YP. Privacy enquiries and requests can be sent to info@adaptsecuritymedical.com.

Information we collect

The enquiry form collects contact, service, event and message details. Staff and applicant records may include identity, contact, role, right-to-work, qualification, competency and attendance information. Operational reports may identify staff, witnesses or people involved. Patient-care records may contain identity, contact and health information, assessment, treatment, decisions, signatures and handover details. Please do not include patient information in the public enquiry form.

Why we use it

We use information to answer enquiries, enter and perform contracts, deploy suitable staff, evidence competence, provide and document care, safeguard people, investigate incidents, maintain clinical governance, protect legal rights and meet statutory or regulatory obligations.

The applicable UK GDPR basis depends on the activity and may include contract, legal obligation, vital interests, public task where applicable, or legitimate interests. Health information requires both an Article 6 basis and an Article 9 condition; these are determined and documented for the relevant service rather than assumed from use of the portal.

Who can receive it

Access is limited to authorised ADAPT managers and service providers who support secure hosting, communications or professional advice. Information may also be disclosed where required by law, regulators, insurers or emergency services. We do not sell personal information.

How long we keep it

General enquiries that do not become bookings are normally retained for up to 12 months after the last contact. Contract, workforce, incident and clinical records follow the applicable ADAPT retention schedule and may be held longer for safeguarding, complaints, insurance, litigation, professional or statutory requirements. A retention date is a review point, not permission for automatic deletion, and any legal hold suspends disposal.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to its use, or receive a portable copy. You may also complain to the Information Commissioner’s Office. You can contact us if you would like us to review a concern, but you do not have to contact us before complaining to the ICO.

Security and international processing

We use role and venue restrictions, audit records and appropriate technical and organisational safeguards. Users must only access the minimum information needed for authorised duties. Some technology suppliers may process information outside the UK; where this happens, an appropriate transfer safeguard and supplier assessment are required.

Concerns and incidents

Privacy requests or concerns can be sent to admin@adaptsecuritymedical.com. Staff must report suspected loss, inappropriate access or disclosure immediately through the internal incident process. ADAPT will assess whether notification to the Information Commissioner or affected people is legally required.

Cookies and device storage

See our cookies and device storage notice for sign-in storage, saved preferences, draft recovery and offline public pages.

Updates

Company disclosures, device-storage information and the complaints link were updated on 13 October 2026. It should be read alongside the current staff confidentiality terms, clinical-governance policies and service-specific patient information.